芽途技术支持

使用芽途（Yatu）遇到问题或想反馈建议，请联系 privacy@lnception.cn。此邮箱同时接收技术支持和隐私相关请求。

反馈问题时请提供

• App 版本、iOS 版本和设备型号。
• 问题发生时间、操作步骤及错误提示；如有帮助，可附去除个人信息的截图。

请不要发送密码、登录验证码、访问令牌或其他敏感信息。

收不到登录验证码

确认邮箱地址正确，检查垃圾邮件文件夹。验证码邮件由 noreply@clawvival.app 发出。若仍未收到，请稍后重试或联系上述邮箱。

AI 请求失败或超时

AI 功能需要网络连接。请检查网络后重试；如持续失败，请提供发生时间和页面中的错误提示。

日历不可用

检查 iOS 设置中是否已允许芽途访问日历，并在 App 设置中确认计入占用的日历选择。没有日历权限也可以使用不依赖日历的功能。

隐私与账号请求

请阅读隐私政策。支持账号删除的版本可通过「设置 → 删除账号」发起删除，无需邮件申请。若旧版本没有入口，请更新至支持该功能的版本。查询、纠正信息及其他隐私问题可发送至上述邮箱；退出登录不等于删除账号。

Yatu Support

For technical help or feedback, contact privacy@lnception.cn. This address handles both support and privacy requests.

What to include

• Your app version, iOS version and device model.
• When the issue occurred, steps to reproduce it and any error message. Screenshots with personal information removed may help.

Do not send passwords, sign-in codes, access tokens or other sensitive information.

Missing sign-in code

Check your email address and spam folder. Verification emails are sent from noreply@clawvival.app. If the email does not arrive, try again later or contact us.

AI errors or timeouts

AI features require an internet connection. Check your connection and retry. For persistent errors, include the time and the error message shown in the app.

Calendar access

Check Yatu’s calendar permission in iOS Settings and the calendars selected for availability in the app. Features that do not depend on calendar access remain available without permission.

Privacy and account requests

See our Privacy Policy. In supported versions, use Settings → Delete account without an email request. Update older versions if the option is missing. Email us for access, correction or other privacy questions. Signing out does not delete an account.